FAQ
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What kind of products does Nokowic offer?
Nokowic offers a range of trendy and functional accessories. From the Mini Alpha Sling Bag, which combines style and practicality with its clever compartments and durable materials, to the Chemistry lovers mug, perfect for science enthusiasts, our store provides unique and fashionable products to enhance your everyday life.
What is Nokowic's return policy?
Nokowic has a 3-day return policy. This means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that returns will need to be sent to the following address: No.114, Dr. Kalaingar Nagar, 10th Street, Sathyamorthy Nagar, Thiruvottriyur, Chennai-600019, Ph-8122336446.
How do I start a return?
To start a return, you can contact us at sales@nokowic.in. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
What should I do if my item is damaged or defective?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
Are there any items that cannot be returned?
Yes, certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards.
Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the shipping policy of Nokowic?
All orders will be dispatched within 2-3 days of placing the order. We send them via standard courier partners and provide a tracking link. Most deliveries happen within 6-10 working days. During Sale days, there might be further delays. If you have any queries regarding delivery, please email us at sales@nokowic.in.
Is there a verification process for COD orders?
Yes, for COD (Cash on Delivery) orders, there will be a verification call that is mandatory to complete the order processing. This may cause a 1-2 day delay in dispatch. If you want faster delivery, please drop an email to sales@nokowic.in and convert your order to online prepaid.
What is the estimated delivery time for bulk business orders?
The production and delivery time for bulk business orders will depend on the quantity. For an estimated delivery time, please write to us at sales@nokowic.in.ow
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